Covered Bridge Health Campus in Seymour recently received the President’s Diamond Service Award from Trilogy Health Services. From left are Covered Bridge Director of Health Services Abby Clark, Trilogy Divisional Vice President Andra Bladen and Covered Bridge Executive Director Angie Short.
Submitted photo
Covered Bridge Health Campus, a Trilogy Health Services senior living community in Seymour, recently was honored with an award for outstanding customer service during the company’s annual spring meeting in April in Louisville, Kentucky.
By placing residents and families first, Covered Bridge Health Campus exceeded the expectations of the people it serves, earning the prestigious President’s Diamond Service Award, according to a news release from Trilogy Health Services. The honor recognizes Trilogy communities that scored in the company’s top 6 to 30% based on the customer service survey.
Trilogy solicits feedback from the residents and families it serves twice a year. Responses are viewed as invaluable and are used to identify places where the campus excels as well as opportunities for growth.
Covered Bridge earned an overall score of 4.8136 out of 5 from feedback in categories including staff attitude, quality of care, food quality, activity programming, appearance and cleanliness.
“We are committed to delivering quality clinical care and a first-class level of hospitality to the senior lifestyle. Our scores on the customer satisfaction survey represent our team’s dedication to servant leadership, and it is with great pride that we receive this recognition,” Executive Director Angie Short said. “We’re honored to have received such positive feedback from our customers and promise them that we will continue to strive to exceed their expectations.”
To learn more about the Trilogy lifestyle or to find a campus near you, visit trilogyhs.com.
Trilogy Health Services operates nearly 130 senior living communities throughout Indiana, Ohio, Kentucky, Michigan and Wisconsin. The company provides more than 10,000 seniors with clinical support, lifestyle programs and a culture built on the tenets of servant leadership and hospitality and employs more than 14,000 team members.